Steer Clear of Coronavirus Scams

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With the world grappling with a health pandemic, scams are shocking. Regrettably, bad actors are everywhere, always looking for opportunities, and they’re seeing one in the coronavirus. This article outlines what you need to watch out for and how to stay cyber safe.

The last thing you want to read right now is that there’s another threat out there – sorry, but it’s true. Cybercriminals take advantage of fear. They take timely concerns and use them to target victims. Using the anxiety and upheaval around coronavirus is their mission.

So far, several coronavirus-related attempts to cyberscam people have been reported. There are examples of:

  • emails that appear to come from government health departments;
  • offering a tax refund to get people to click on malicious links;
  • memos to staff that appear to come from large employers;
  • COVID-19 test offerings from private companies;
  • fake websites promising to sell face masks or hand sanitizer;
  • soliciting donations to help fund a vaccine.

What to Watch Out For

Another concern is the number of bogus websites registered with names relating to COVID-19. The site can look legit but is set up to steal information or infect the victim’s computer with malware.

You may get an email promising the attached information offers coronavirus safety measures, or information shared by the World Health Organization (WHO) if you click on the link, or a similar email pretending to be from a reputable news source, such as the Wall Street Journal (WSJ).

In another example, an email impersonating a healthcare company’s IT team asked people to register for a seminar “about this deadly virus.” Anyone who didn’t question why IT was organizing the meeting clicked to register. By filling out the form, they gave their details to hackers.

What to Do

Be cautious. It’s understandable that you’re anxious, but don’t let that stop you from taking cyber precautions. You should still:

  • be wary of anything that tries to play on your emotions and urges immediate action;
  • question where emails are coming from – remain vigilant even if the communication appears to come from a reliable source;
  • hover over links before clicking them to see where they will take you – for example, in the WSJ example, the Web address was for the “worldstreetjournal”;
  • avoid downloading anything you didn’t ask for;
  • doubt any deals that sound too good to be true (“a mask that stops the virus 99.7% of the time!”);
  • ignore any communications requesting your personal information;
  • don’t be suckered by fraudulent pleas for charity.

Global health organizations generally do not send out emails with advice. Instead, navigate directly to that reputable health institution for real news.

If you’re still not sure about the validity of the communication, check it out. Do so by calling or using another medium to get in touch with the “source” of the received message.

While there is not yet a vaccine for COVID-19, you can put anti-virus protection on your computer. Also, make sure that you’ve applied all available security updates to keep your software safe.

We hope you’ll take care and stay healthy both physically and online in these tough times.

Need help installing security software and keeping your technology safe? Our cybersecurity experts can give your home a tech immunization. Contact us today at 402-933-7890!

“Have you tried turning it off and on?”

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There’s one solution to tech problems that everyone knows: turning the device off and then back on again. This go-to move is a bit of a joke in the IT industry. Who needs help-desk support if you can find a power switch? Surprisingly, this approach actually does solve a lot of problems.

Take the Microsoft Windows Blue Screen, for instance. If you see this screen, Windows cannot continue working. Restarting the computer may be the only fix you need.

Sometimes systems will lock up, or an application will freeze, and you can’t do anything except stare at that annoying little icon indicating the computer is stuck. If it’s an application, you can try “Force Quit” (CTL + ALT + Delete in Windows, or Option, Command, and Esc on a Mac). But if that doesn’t work, you may have to force a shutdown. On a Mac you can do this by pressing Command + Control + Option + Power button. On a PC you can hold down the power button for as long as needed for the computer to shut off.

Don’t worry, modern computers are designed to endure unexpected shutdowns. However, it’s definitely safer to use the power button than to pull the plug from the electrical outlet.

When you have issues with internet or network connectivity, powering off your computer may again be the solution. By turning the computer off, you reset its connections to the router, server, or even ISP. This ensures the appropriate information to get online is being communicated back and forth. That doesn’t work? Try powering off the router or modem. The same explanation applies, only now you’re resetting the connection from the other side.

A Couple of Cautions

Before powering off the device, if possible, save documents and close open windows. Unexpectedly turning off a computer may cause data corruption in any files you had open. Make sure that you’re not devastated by a computer freezing up by remembering to save regularly. It is also worth making multiple, incremental copies of your work as you make your way through it. For example, File v1.doc, File v2.doc, etc. You can do this using the “Save As” function.

Keep in mind that when turning something off and on again as a quick fix, you don’t want to go too quickly. Keep the device powered off for 5–10 seconds. This will give it the necessary time to reset.

Also, you probably want to avoid turning your computer off and on many times in a day. If you use the device a lot throughout the day, leave it on. Turning the computer on repeatedly can stress the device, especially older computers. Likewise, leaving it on all the time can take a toll, too (and adds to your electricity bill). Really, whether you shut down at the end of the day or after use is going to depend on how you use the computer and how often.

Nevertheless, restarting a computer or any device remains a good way to get it back to the way it was. This time-honored self-service solution isn’t going to do the trick every time, though. Some issues will remain after a reboot, such as a virus infection. Or there could be a hardware issue that needs fixed.

Don’t give up hope. Speak to a professional if powering on and off isn’t the answer. You can be sure an IT expert will have some other ideas to try! Contact us today at 402-933-7890.

Is Your Business’s IT Ready for the Coronavirus?

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The Coronavirus is spreading as fast as feared. Business must be ready for the worst. One priority? Protecting the health of employees. Preparing the way for remote working is one top recommendation.

News of the virus, which the WHO is now calling COVID-19, has prompted urgent interest in remote work. Business collaboration software, virtual desktops, and private networks can all help. This tech helps business continue as usual, even with quarantined employees.

It,s difficult to imagine you aren’t aware of the looming health pandemic. Trying to limit the contagion, we’ve already seen big business take major measures. These include:

  • Nike temporarily closed its European headquarters when an employee was diagnosed with the virus. After the first death in Washington state in the U.S., the company also closed its world headquarters for a deep clean of its campus.
  • Twitter told its roughly 4,900 employees to stay home to work.

Other businesses are weighing up the options. Furloughs? Changes to sick leave? Or encouraging work from home. The last option appeals, but how do employees work remotely? How can they continue collaborating with people they used to sit beside, meet in the office, or travel to see? Technological solutions.

The Right Technology for Remote Work

Remote workers want a centralized platform with a simplified (yet secure) login process. Business collaboration software is a great enabler of mobile, flexible work. Replace in-person meetings with voice or video conferencing. Streamline chat, voice, and video in one software platform. Tools such as Microsoft Teams, Google’s G-suite, or Slack, allow business to create team channels.

Business collaboration tools also simplify access to email, calendars, documents, and file sharing. Employees can use a single sign-on to access business tools and data. This supports improved efficiency and increased transparency.

Providing a virtual desktop can provide access to important business applications, as well. Virtual desktops in the cloud allow users to work separately from their personal computers. The software virtualizes the user’s unique desktop environment at any workstation. All the data and applications are stored on a central server. Users access apps, folders, and toolbars from anywhere, with a consistent, secure experience.

Using a cloud-based solution also provides peace of mind. While remote workers access the corporate network, the sensitive data isn’t stored locally. So, the business needn’t worry about the loss or theft of sensitive data. Plus, cloud-based virtual desktops are easy to rapidly install outside a quarantined area.

Worried about securing those remote connections? Another option is a virtual private network (VPN). A VPN connects computers, smartphones, or tablets to a shared or public network as if connecting to a private network. These encrypted connections to the internet secure data and protect employees mobile activities.

Mobile Work Helps Every Day

You can hope that your employees stay healthy and your business remains unaffected, but why take that risk? Empowering remote work benefits business, even without the threat of a fatal flu.

Remote teams enjoy greater work-life balance. The workers spend less time commuting and are more productive. Empowered, they also feel trusted and more engaged.

Meanwhile, business can save money on physical space and hardware investments. Additionally, the hiring pool of qualified personnel expands with remote work, and the business can offer its services more globally and flexibly. All that’s true whether the coronavirus becomes an issue for your business or not.

Enabling a remote workforce takes technology. Need help installing and connecting your employees? We can help. Contact us today at (402) 933-7890.

Need a Second Opinion? IT Support for Your Home

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The majority of homes today have at least one computer, and that’s unlikely to be the full extent of the technology. Everyone has a smartphone, and there may be streaming devices, modems, routers, or printers, and – we’re guessing here – “ lots and lots of power cords! When something goes awry with any of this tech, homeowners can feel stuck. In an office setting, there’s the IT support desk, but at home, you could be relying on Google search, YouTube videos, and the efforts of a digital-native teen. Talking with IT experts well versed in residential technology issues can help.

As with doctors, it can be worthwhile to get a second opinion. Having an IT expert for your home can save you money and prevent disasters. With an IT guru on speed dial, you can make smart decisions for buying, repairing, and upgrading tech.

Unfortunately, there are a lot of unscrupulous computer businesses out there. They will take advantage of a buyer’s lack of knowledge about all things tech. Doing your own research is great, but it can get overwhelming. A search for a Wi-Fi-enabled, Mac-compatible printer nets hundreds of options, rankings, and reviews.

You try to evaluate a laptop or printer on function, quality, and price, but all these other elements get mentioned. You don’t even know what they mean! How can you ask the right questions? An IT expert can narrow the field and make recommendations based on your needs. You don’t have to wonder what that salesperson is not telling you.

Maybe you usually go to a big-box store to buy your technology. Yes, they can have good deals, but often there’s a reason that laptop is so cheap or that printer is such a great deal. These temptingly priced technologies can be just too slow to do the job, or they’ll break down sooner. Or that astounding deal on a color printer is going to backfire on you down the road because the cost of the ink is crazy!

With an IT partner providing a second opinion, you can avoid being bamboozled. Your IT support team will take the time to get to know the issues you’re facing and how you plan to use the product. They can steer you towards tech that is good value and makes sense for the problem you’re trying to fix. They’re not trying to sell you the actual technology, only acting as a consultant. They don’t benefit from your buying a particular brand. You don’t go home with something that duplicates or doesn’t work well with your other tech.

The best technology is going to be a combination of the right product at the right quality at the right price.

Beyond Buying – IT Support for You

When it comes to replacing or repairing technology, it helps also to get a second opinion. You wouldn’t want to get surgery when a week with a splint would do the trick, right? Well, you don’t want to buy a new computer to solve a problem that could be fixed by taking off under-performing but processing-power sucking applications. Or pay to repair a device when you could pay the same amount for a new one that works even better in the way you need.

IT support isn’t only for enterprise-sized businesses. Tech experts can help a homeowner:

  • evaluate tech options;
  • identify good deals;
  • make smart upgrades;
  • diagnose computer problems;
  • install security measures;
  • backup data;
  • connect devices.

Get the help you need to keep your computers and technology in top shape at home. Contact us today at 402-933-7890.

The Advantages of Ad Blocking

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Unless you’re in the advertising business, you probably try to avoid ads. You pay extra to stream ad-free content online. You leave the room if you are actually watching live TV shows with ads. You filter spam out of your inbox. You immediately click out of ads on the Web pages you visit. But are you actively blocking online ads? You should be. They are more than an annoyance. They could be a security risk.

Cybercriminals are smart and savvy crooks. They don’t advertise what they are doing, and it’s not that easy to spot, but they do buy legitimate ad space to lure users to malicious sites.

Malvertising uses legitimate online advertising networks to target you with malicious code. Sites you know and trust that use legitimate ad networks can end up serving up the malicious ads. Cybercriminals have run ads on the New York Times, Spotify, and the London Stock Exchange redirecting to malicious websites.

Adware is another risk. Packaged with legitimate software, adware runs on your computer without your knowledge. It displays unwanted advertising, redirects search requests to ad websites, and mines your data.

The cybercriminal wants to steal your ID, or your financial and contact data, or to encrypt your information, spy on, or hijack your computer.

They can do this with exciting ads ($9 iPads?!) or alerts (often warning about infections) to get your click. But they can also take a drive-by download approach. In these cases, you don’t even need to click on anything. You load the Web page hosting the ad (or malicious pop-up window). You’re directed to a page that finds browser or software security vulnerabilities to access your machine.

Protecting Against Malvertising

Keep your software up to date, and run antivirus checks to protect against downloads and malicious code. Avoiding Flash and Java helps too, as they are commonly exploited by malvertisers.

Cybercriminals mostly target Windows users, because the huge user base gives them the best return on investment. But Macs are just as vulnerable to malvertising attacks. — MalwareBytes

Installing an ad blocker plugin prevents the ad loading in the first place. These take away the annoyance of ads and help you avoid falling victim to a malicious attack hidden in an ad.

At the same time, you will enjoy cleaner Web browsing, and you won’t have to worry about distracting ads flashing at you while you read.

Your pages will also load faster. The ads often run a lot of code on top of the website code your computer needs to read and load. The images or video, for instance, can make a difference to data usage. So, the less you have to load, the faster you’ll get to the content you wanted. This can also help to preserve the battery life of your mobile devices!

There are some other considerations, though. For one, not all adblocker plugins can be trusted. Some will mine your data and sell it to advertisers, which is exactly what you don’t want happening.

Also, some websites won’t load correctly without the ad code. You can turn off ads on a site-by-site basis. After all, some free sites that you frequent might rely on ad revenue, so there may be sites you trust that you want to support by turning off your ad blocker just for those sites.

Always think before you click. Updating browsers and plugins and installing ad blockers can also help.

For the peace of mind that comes with ad blocking and keeping your computer security current, give us a call at 402-933-7890. We can help set you up to enjoy a safer online experience.

Computer Cleaning for the New Year

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The new year can mean resolutions and promises for a “new you.” One way to start this year feeling more in control is to clean up your computer. Follow these simple steps!

Tackle the inbox

We do a lot of shopping at the end of the year. Whether you shop online or in stores, you’re asked to provide your email address when you buy, which multiplies the number of mailing lists you’re on. Don’t start the new year deluged by unwanted newsletters and advertising emails.

The extra messages in your inbox distract you from the messages that matter. Instead of deleting every new unread message from “Let’s Make Cookies,” click on one and unsubscribe. Usually, there’s a link that lets you do this at the bottom of the email. If you’re a Gmail user, start your effort to cut down on unwanted mail in your Promotions tab. Google’s algorithm sends sales pitches here, so cut messages from this section first.

Clear bookmarks - The internet is built for browsing. We’ve all lost hours to clicking and linking in this vortex of information. “Wait. How did I end up here looking at kittens eating cupcakes?!” To make things easier, we’ll bookmark sites we visit often or put a page we want to return to on a reading list.

By the end of the year, we have marked many sites that we don’t even remember favoriting in the first place. “When was I interested in this?” Getting rid of any bookmarks for passing interests can help you navigate the Web better this year.

In Google Chrome, click on the three dots in the upper-right of your browser window (to the left of your profile icon). The drop-down menu will have a Bookmarks option. Click on this to see another drop-down menu with Bookmark Manager on it. On the next screen every one of your bookmarks will have three dots beside it. Click on this to select the delete option, and get rid of the ones you don’t need any longer.

Safari users can click on Bookmarks on the top menu or the sidebar icon on the tool bar (to the right of the arrows on the left). Then edit your bookmarks by clicking on sites you no longer want and hitting your delete button.

Sort through downloads - We also download a lot of stuff in a year. Sometimes, because we’re impatient or don’t realize we’ve already hit download, we get multiple copies of the same file! A full download folder takes up storage space on your computer and can slow your computer down.

On a Mac, go to the Finder and click on Downloads on the “Go” drop-down menu. You’ll find a folder filled with .pdfs, .docs, and .jpegs you long forgot about. Click on those you don’t need any more and drag them to your trash can.

On Windows, you can usually go to the “This PC” icon and then the “Downloads” Folder. Right-click on the files you don’t want, and choose “Delete.”

Empty trash/recycling bins - Items you put in the trash or recycling bins at home take up space until you take those bins to the curb or the dump, and the same is true of your computer trash or recycling. Empty these bins by selecting “empty trash” on your Mac Finder menu, or “empty recycle bin” after clicking on the bin icon in Windows 10.

Remove unused programs/apps - If you’re not using a program or app, don’t give it computer space. On a Mac, you can click on the icon for that program and drag it to the Trash. With Windows, you’ll open the Start menu, click on Settings, then System, then Apps and Features from the left pane to select what you want to uninstall. Click the uninstall button, and you’ve decluttered your computer that little bit more for the new year. If you need help with any of these streamlining measures, let us know. We can help!

7 Things You Need to Know About Ransomware

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Ransomware is a well-named type of cyberattack. Cybercriminals taking this approach kidnap your data. After accessing your network, they encrypt files and demand payment for the passcode. Here are the top seven things you need to know about this business threat.

#1 It Can Happen to You

Cybercriminals rely on your false confidence. Don’t think “it won’t happen to me.” Attacks on government, education, healthcare, or financial institutions get publicity. Yet organizations of all types and sizes are targeted.

#2 Ransomware Spreads Fast

Ransomware is malware, malicious software that can reach throughout a network. So, if Jane from accounting opens a ransomware file, every single computer on your business network could be infected. The virus can spread between businesses, too. Consider the debilitating WannaCry ransomware attack of 2017. Within four days of its first detection in Europe, the strain had spread to 116 countries.

#3 Ransomware Targets People

A common method to send out phishing emails in the hope of having people enter their access credentials. Targeted business communication emails work, too. The attacker gets to know your business first. Then they send an email impersonating a colleague, supplier, or customer asking you to take action or update contact details by clicking on the link or downloading a file.

#4 Ransomware is Costly

Once the ransomware is installed on your system, it locks down your files. To regain access to the files, you need the password or decryption key the attacker supplies when you pay up; that’s if they keep their end of the bargain once you pay the ransom. These are crooks you’re dealing with after all!

In Coveware’s analysis of Q3 2019, the average ransom payment increased by 13% to $41,198 as compared to $36,295 in Q2 of 2019. And that’s just the cost of the ransom. Indirect costs include the cost of downtime, lost revenue, and long-term brand damage. There’s also the expense of removing the ransomware, forensic analysis, and rebuilding systems.

The average ransomware attack in Q3 2019 resulted in 12.1 days of downtime. — Coveware

#5 Ransom Requires Cryptocurrency

Ransom payment is usually made by bitcoin or another cryptocurrency. Your business needs to buy cryptocurrency with actual cash, then transmit the ransom. They choose cryptocurrency because it’s very difficult to trace. It doesn’t help you that bitcoin is not something you can charge back like a credit card.

#6 A Recovery Plan Helps

Planning in advance can help you respond more reasonably. Document plans to disconnect infected computers from the network as soon as possible. Also, power down any machines that could be vulnerable to avoid spreading contagion. You should also discuss in advance whether or not your business will pay a ransom. Weighing the costs and benefits without a deadline on the decision can help you react more strategically.

#7 You Can Take Action

You don’t have to sit around worrying and waiting for a ransomware attack. There are many things you can do to help prevent this type of attack:

  • Filter traffic, preventing it from coming into your network in the first place.
  • Scan inbound emails for known threats, and block certain attachment types.
  • Use antivirus and anti-spam solutions and regularly upgrade and patch vulnerable software.
  • Educate all users about social engineering.
  • Allow remote access to your network only from secure virtual private networks.
  • Back up your data to more than one location so that you can restore any impacted files from a known source.

Ransomware is a lucrative, relatively easy mode of attack for cybercriminals. They could target your business. Contact us today for help implementing the best protection practices to keep your data safe. Call us at 402-933-7890.

Buying Tech in Time for Christmas

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Christmas time is back with us again.  The latest devices and gadgets are hitting store shelves just in time to keep up with the rush.  Magazines, television, and the web are brimming with advertisements and reviews of the latest tech your money can buy.

Before you rush out to buy the gadgets you’ve been waiting all year for, consider a few important questions before parting with your hard-earned cash.

 

Does This Technology Do What I need?

First, you must ask what problem you are trying to solve with a new piece of tech. The most important thing to consider is how adopting your new device will improve on what you had before.

In some cases, a sleek new gadget or device for fun is good too.

When you’ve answered this question, you should consider whether there is other tech or competing devices out there that can perform even better.

 

Should I Become an Early Adopter?

Early adopters are people that anticipate the release of new tech, wait in line on release day, and pride themselves on having the latest gadgets to hit the shelves.  If you recognize yourself in this description you are likely to snap up the latest devices the day they are released.  This eager anticipation, however, is not always the way to get the best deals or the best gadgets.

Companies often rely on new product hype to give sales an early boost.  Waiting for the marketing and hype to subside, even a little, can save you a lot of money.

After initial sales fall, companies often mark down their prices to keep their devices attractive and sales high.  When newer, faster, sleeker devices hit the market, companies cut prices to maintain strong sales figures.   For the budget smart consumer this is an opportunity for a bargain. A device good enough to buy on launch day is well worth waiting for.

 

Have I checked The Reviews?

 We are fortunate enough to have access to seemingly unlimited amounts of information at our fingertips.  Often weeks before a product is released, reviews are available across the web.

One of the best things you can do when considering a new device, particularly a high-cost purchase, is to watch and read a wide variety of product reviews.  It pays to be cautious of reviews that are particularly glowing, or too downbeat.  Keep an eye out for middle of the road reviews that fairly weigh the pros and cons of each device.

 

Have I Found the Best Deal?

There are many ways to keep an eye out to make sure you get the best deal on your device.  If you can, monitor prices over time to see how they rise and fall to find the best time to purchase.

When purchasing online, many sites include a box to add a coupon code when you are ready to buy.  It sometimes pays to jump over to Google and search the website name and ‘coupon’ or ‘voucher’ to find out if there are any good deals on.

A quick search can save you as much as 10, 15, or 20 per cent on some purchases. Sometimes companies send out offers to appeal to groups they want to market to.  A companies Facebook page may get different offers or vouchers than its Twitter followers or newsletter for example.

It can pay to search around for offers and vouchers to get money off before you checkout.  Five minutes work can save huge amounts of cash.

 

Purchase in Confidence

 If you have asked yourself these questions, done all your research, and found the answers you’re looking for then you may well be ready to buy.

You can do so with the confidence that you’ve done all your homework and you’re getting the best deal and gadget for your money.

“So Slow!” Is it your Computer or your Internet Connection?

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“Why is this computer running so slow?” It’s a common complaint. The question is whether it’s your computer or your internet connection.

You may feel your computer is moving at a snail’s pace, but it used to be cheetah-fast! You’re going to want to identify and address the issue to get back up to speed. Yet it’s hard to know whether to blame your computer or the internet, especially now that so many computer applications rely on internet connectivity.

So, how do you determine whether it’s your computer or connectivity that’s the problem? If you are having the problem only on one device in a network, you can guess it’s the computer not the connectivity. Otherwise, think about when you are having slow woes.

If you notice programs are taking longer to load up, your computer may not be up to the task. Running large applications such as Adobe Photoshop, Microsoft Office, or some accounting packages can cause slowdowns. The hardware may be overwhelmed. You may not have enough available storage space. Sometimes your computer’s parts are simply too old and not fast enough.

Even a new computer could be the problem if it’s an inexpensive one. Or perhaps you didn’t get enough random access memory (RAM). Your computer needs RAM to run applications or games; it’s the short-term memory of the computer. This is where the computer loads all the things it thinks it might need soon so that it can process them quickly. Without enough available RAM, the computer has to work harder (and slower) to get the results you want.

No wonder common advice for people dealing with slow computers is to invest in more RAM. If your device is less than five years old, you can often upgrade the RAM inexpensively, or switch to a solid-state drive (SSD). An SSD reads and writes differently than a traditional hard drive, which allows it to access information faster.
Meanwhile, buying a replacement computer may be the answer if your device is more than five years old.

Then Again, Maybe It’s the Internet Connection

On the other hand, you might notice computer slowness when online. Web pages might be slow to load, or you might be waiting ages to access YouTube videos.
If the lag is happening on only one website, it could be that site’s problem. Otherwise, internet slowness could be a provider problem. Or you might have a poor connection.

One way to confirm a connection issue is to check your internet speed. A site such as fast.com or speedtest.net can measure your speed, then you can compare it against the connection speed you’re paying for. Don’t know that? Check your service bill. You may have a slow internet speed plan. Maybe you haven’t changed it in years but have added many more devices. In that case, you’ll want to call your service provider about an upgrade … or confiscate the kid’s devices when you want to stream a favorite show.

When testing, you are looking for a speed of at least 10 Mbps. Anything below that, and you’ll start seeing slowdowns and start hearing the complaints from all corners of the house. To put that in perspective, Netflix needs at least 5mbps to stream in HD.

Other Tidbits to Tackle Slowness

You might also try rebooting your computer or your modem and router. If you leave these running all the time, never actually turning them off, they can get stuck in a slow rut.
If you’re on Wi-Fi, that could also be the root of your problem. Maybe you’re on a network with too many users making demands. For instance, if everyone in your family is streaming on their devices, expect a slowdown. You might be in a signal dead zone. In that case, you could look into a Wi-Fi mesh network.

Ultimately, there are many reasons for a slow computer or internet connection. Don’t get stuck with a tortoise of technology. A managed services provider can find the root cause and get you running faster. Contact us today at (402) 933-7890.

Hiland Dairy Data Rescue

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Here at Ken’s PC Repair, located at 12865 Deauville Drive in Omaha, our specialty is Data Recovery.

When a hard drive crashes, it sometimes feels like our whole world goes with it. The panic at realizing that we forgot to back up. That one document we were almost finished with is gone. That PowerPoint presentation we worked hours on isn’t accessible and the meeting is in 4 hours. Fanatically, we boot and reboot over and over as each time we get a message, “boot device not found.”

This is exactly what happened to one of the laptops that a client of ours manages as an IT professional.

The client had tried to recover the data using the means provided to him in his work but was unsuccessful. He came to us hard drive in hand and told us the story and what actions he had taken to recover the data himself. After looking at it and running some tests we determined it to be a “Level Two” recovery and got to work.

Working some Ken’s PC Repair magic we recovered the data from an all but inaccessible hard drive. Restored said data onto a new hard drive with all the programs. After double checking our work we called the client to let him know a new hard drive was up and ready to install in the laptop it came out of.

Having only been looking for a simple data recovery he told us it was a pleasant surprise to receive a drive that was fully bootable after installing it back in the laptop.

This is just one of the many ways we here at Ken’s PC Repair love to go above and beyond for our clients.

Call or come by today and let us know how we can go above and beyond for you!

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